Aevia Inbox guides

Create an account, tour the inbox, first settings.

1. 1Create your free account
2. 2Set up your profile and your team
3. 3Understand the views: Inbox / Threads / Contacts
4. 4Customize your signature and reply statuses

Receive and send WhatsApp messages from Aevia Inbox.

1. 1Create a Meta Business Manager account
2. 2Request a Phone Number ID for the WhatsApp Cloud API
3. 3Submit the Meta App Review (Messaging and Business Messaging categories)
4. 4Add the Webhook URL: https://aevia-inbox.vercel.app/api/webhooks/whatsapp
5. 5Enter the Verify Token (visible in Settings → Channels → WhatsApp)
6. 6Test with a message to the verified number

Centralize Instagram direct messages in Aevia Inbox.

1. 1The Instagram account must be a Professional (Business) type
2. 2Linked to a Facebook Page you administer
3. 3Enable messages in Settings → Privacy → Messages
4. 4Meta OAuth: authorize Aevia Inbox on the linked Facebook Page
5. 5The Webhook registers automatically after authorization

Read and send LinkedIn messages (DMs and InMails) via Unipile.

1. 1Create an account on unipile.com (15 days free)
2. 2Connect your LinkedIn account in Unipile (Chrome extension or API)
3. 3Get your Unipile API Key (Settings → API)
4. 4In Aevia Inbox → Settings → Channels → LinkedIn → paste the key
5. 5Your LinkedIn messages appear in the inbox within 30 seconds

Receive and reply to TikTok DMs from Aevia Inbox — availability planned for Q3.

1. 1TikTok Business account required (Pro account)
2. 2Creating a TikTok for Developers App (in progress on Aevia’s side)
3. 3Messaging API whitelist: by invitation during the beta
4. 4Join the waitlist from Settings → Channels → TikTok

A chat widget to paste on your website, with conversations centralized in the inbox.

1. 1Go to Settings → Channels → Webchat
2. 2Click Generate a snippet: copy the provided <script>
3. 3Paste the snippet just before </body> on your website
4. 4Customize: color, welcome message, position, opening hours
5. 5Test on your website, the message arrives in the inbox within 5 seconds

Automatic replies while you are away, reply suggestions, lead scoring.

1. 1Choose the tone: Professional / Friendly / Direct (Settings → AI)
2. 2Set the default language (FR/EN/ES/PT)
3. 3Enable auto-reply hours (for example 8pm-9am)
4. 4Customize the away message
5. 5Enable lead scoring: the AI detects hot messages

How Aevia Inbox protects your data and your customers’ data.

1. 1AES-256 encryption at rest for messages
2. 2HTTPS/TLS 1.3 communications exclusively
3. 3Passwords hashed with bcrypt (12 rounds)
4. 4Multi-tenant isolation: no cross-tenant access possible
5. 5JWT tokens in HttpOnly cookies + CSRF protection
6. 6Daily backups kept for 30 days (Neon Postgres)
7. 7GDPR compliance: DPA available on request