Privacy Policy

Last updated: January 25, 2026

1. Introduction

Aevia WS (“we”, “our” or “us”) operates a customer messaging platform that integrates with Instagram, Facebook Messenger and WhatsApp. This Privacy Policy explains how we collect, use and protect your information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address, name and authentication credentials
• Message Data: Messages sent and received through connected channels (Instagram, Facebook, WhatsApp)
• Connection Data: OAuth tokens for connected social media accounts
• Usage Data: Analytics and activity logs to improve our service

3. How We Use Your Information

We use your information to:

• Provide and maintain our messaging platform services
• Authenticate and authorize access to connected channels
• Process and route messages between you and your customers
• Analyze usage patterns to improve our service
• Send service-related notifications and updates

4. Data Sharing

We do not sell or rent your personal information. We share data only with:

• Service Providers: Meta (Facebook/Instagram), WhatsApp for messaging functionality
• Legal Compliance: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Password encryption with bcrypt
• Secure access tokens with JWT
• Regular security audits

6. Data Retention

We retain your data while your account is active. You can request data deletion at any time through your account settings or by contacting us directly.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Export your data (data portability)
• Withdraw consent for data processing

8. Cookies and Tracking

We use essential cookies for authentication and session functionality. We do not use third-party tracking cookies for advertising purposes.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or a prominent notice in our service.

10. Contact